BASIC TRANSPORTATION POLICY
During working days, we aim to process your order and send a confirmation email within 24 hours. Orders on Saturday and Sunday will be shipped on Monday. If you need to deliver on Saturdays, Sundays and holidays, please send us an email to check if there are Saturdays, Sundays and holidays service options in your area.
In order to ensure that your package is sent correctly and received in time, we hope that you can ensure that the address entered is correct when filling in the address, including the correct name, phone number, street number, building or apartment number. For express delivery, timely delivery is very important. If the address information provided is incorrect at the time of purchase, we are not responsible for the return, loss and delivery of incorrect goods.
In addition to the free delivery service we provide in the UK, in other countries buyers can pay for the freight, so you can choose a low-cost courier company or a fast courier company.
If the item includes lithium batteries, we will change to FedEx Express, because we only have FedEx lithium battery reports, thank you for your understanding in advance.
After payment is completed, we will ship it within 5 working days. In the rare event that the item is out of stock, we will notify you by email and indicate the delivery date. If this is not acceptable to you you can request a full refund.
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods.
Finally, when you receive the item for the first time, you should check the integrity of the package and pay attention to whether it is damaged. If it is damaged, you need to check whether the item is in good condition and contact us as soon as possible.