WARRANTY RETURN POLICY

 How Do I Return or Exchange an Order?

Your satisfaction is of utmost importance to us. To be eligible for a return, all returned items must remain in their original condition and in a new state (including the complete label on the package), and must include all packaging materials, manuals, and accompanying accessories. 

When returning or exchanging items, customers must use a trackable shipping service.

Your refund credit will be applied to the original method of payment, within 3 working days once your return is received and inspected.

Our Solutions:

1. FEELWORLD UK Limited responsibility:

If Feelworld is responsible for the issue, the goods received are damaged or not correct, we will allow a return to our warehouse for a refund or an exchange.
Return and refund: Once we confirm receipt of the the returned product, we will arrange refund.
Return and replacement: Once we confirm we have receipt of the returned products, we will send the replacement to you. The shipping cost of the products sent to you is paid by us.
This solution is only when FEELWORLD UK is responsible for shipping the wrong item/ size.

2.Customer's responsibility

Incorrect order

If the customer has ordered an incorrect  product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) and other expenses incurred by the return for an exchange.

Refund

For returned items or items for exchange, we will need up to 6 business days upon receiving your item(s) to process the return.
After this time, the refund time-frame is as below:

Paypal refunds: 1-3 business days
Credit card refunds: 1-7 business days
Please contact our office for further help. We will do our very best to help you and aim to reply to all messages within 24 hours on business days.

Warranty

FEELWORLD products are protected by a 1 Year Warranty against defects (you will need pay return postage by tracked post. The shipping cost of the monitor sent to you is paid by us). This warranty does not cover normal wear and tear, or damage caused by misuse. During the warranty period, normal wear and tear is not covered. To repair items damaged by wear and tear we are happy to provide a chargeable repair service and will do our very best to support you. This repair service also applies to items outside of warranty.

If you have a defective item or warranty question, please contact us. We will gladly facilitate your warranty claim.

What do you need to provide to send an email to our after sales team?

When the you have any question about the products, please provide us with as much information as possible such as video about the product problem, barcode at rear of the product, order number, when you purchased.  Send this to our after sales services team e-email: sales@feelworlduk.com, so that we can better understand the situation you are encountering. We will do our very best to find a solution to resolve your issue.

Please note:

1. The warranty of our products is for ONE year. If the product is defective please contact us in this time period.
2. Other than in line with our returns policy, we don't accept returned goods except due to product quality problems.
3. Please contact us in advance if you wish to return the goods, we don’t accept returned goods without being informed in advance.
4. Please keep the whole package totally the same as the one you got if you decide to return the goods. Please tell us the tracking number after you send it out.
5. After we receive your returned goods, we need to evaluate the goods before returning your money, If it is a quality problem that is our responsibility, we will refund you in full or provide a replacement.